Quote Me Pty Ltd recognizes the importance of protecting an individual's privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold.
Personal information is information or an opinion about an individual who is reasonably identifiable.
Quote Me dealers are independent of Quote Me and have privacy policies which differ from ours. Quote Me dealers are responsible for their own privacy policies and privacy practices. Please contact your Quote Me dealer directly for further information. Quote Me Dealers are clearly shown on all orders as "supplying dealer"
Collecting personal information
Quote Me will be fair and open about the way we collect information about you and what we intend to do with the information.
Quote Me may collect and hold personal information about you such as your name, address, telephone number, driver's license, date of birth, change of address and telephone information and any other information you may voluntarily provide to us.
Quote Me collects most personal information directly from you, for example when you provide information through market surveys, product focus groups, the websites operated by Quote Other than the personal information set out in this policy, Quote Me does not collect any credit information about you. If we receive information about you from a third party, wherever practical we will make sure they undertake to comply with the Privacy Act.
Using personal information
Quote Me only collects, holds and handles information about you that is necessary for us to perform the services you request from us, that is otherwise reasonably necessary for our business activities or if required by an Australian law or court or tribunal order.
We may use personal information we collect about you for a number of purposes including:
- to tell you about other products and services that may be of interest to you;
- to learn more about your level of satisfaction, your expectations of us
- for other purposes to which you have consented
- as required or permitted by relevant laws and regulations.
Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you.
If you do not provide your personal information, Quote Me is less able to perform the above functions.
Disclosing personal information
We will not sell, rent or trade your information to/with any other organization.
We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected.
If you do not consent to Quote Me collecting, using and/or disclosing your personal information, this may affect Quote Me's ability to deliver and improve its products and services.
Marketing and privacy
Quote Me sends marketing materials to its customers and other people who have provided Quote Me with personal information from time to time about products and services offered by Quote Me, its Dealers and its affiliates.
Protecting personal information
Quote Me will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorized access, modification and disclosure.
Quote Me stores personal information in transmission logs and archive systems for a period Quote Me considers reasonable depending on the primary purpose for which that information was collected. Only properly authorized people who have a need to access personal information to perform their job will be able to see or use that information. The physical and electronic security systems at Quote Me comply with the guidelines of the Information Commissioner.
Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the guidelines of the Information Commissioner.
Quote Me will ensure that its employees receive training (and refresher training) about the management of personal information relevant to their respective roles and responsibilities.
Accessing and requesting correction of personal information
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under the privacy legislation, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information we will tell you why.
If you wish to obtain access to and/or correct your personal information held by Quote Me, please contact Quote Me Customer Care on 1300 070 706
Quote Me will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access to personal information, in most cases Quote Me will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information and Quote Me agrees with your request, these changes will be made as soon as practicable. If Quote Me does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you remain dissatisfied, you may also complain to the Information Commissioner (at www.oaic.gov.au).
Resolving your concerns
If you have a complaint regarding Quote Me's management of your email firstname.lastname@example.org Quote Me will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.
Privacy and Quote Me employees
However, Quote Me recognizes that employee records should nevertheless be handled carefully, and Quote Me will comply with any obligations that may apply to employee personal information under other applicable laws.
Quote Me may disclose personal information held in its employment records for different purposes.
Quote Me Pty Ltd is not the supplier of new/used vehicles. Quote Me supplies quotes via email at the time of purchase orders. Quote Me's participation in a commercial sense is the provision of the order in PDF format to the dealer and client prior to them completing the transaction.
Quote Me's fees of $ 165 per deal from a client is non-refundable. As an order fee, they become eligible at the moment an order is made even if it is later legally rescinded. Any inquiries regarding a refund of the $ 165 Admin Fee should be directed towards email@example.com.
Where Quote Me has taken a deposit on behalf of a dealer for the payment of a new motor vehicle the dealers terms and conditions apply.
Australian law dictates that new car buyers can cancel any new car agreement. A maximum 5% of the sale price can be charged as a cancellation fee. Cancellations should be made in writing to firstname.lastname@example.org. When a deposit has been paid and the order subsequently canceled the portion of the deposit exceeding the 5% will be refunded in 10-12 business days.
NOTE: Nothing in this policy should revoke, rescind or change a customer's rights under current Australian Law.